Policy

Refund Policy

Because products are intended for laboratory research use, refund requests are reviewed carefully after an order is placed.

• Contact support promptly with your order number and the issue you need reviewed.
• Opened, altered, improperly stored, or used products may not be eligible for refund review.
• Shipping charges and carrier delays may be handled separately from product refund decisions.
• Approved refunds are returned to the original payment method when possible.